01
Share plant details
Tell us your product type, model number, serial number, plant location, refrigerant, running hours and issue type.
Service, spares & technical support
Keep your refrigeration plant running.
Get help for Metalex compressors, ammonia refrigeration systems, ice plants, cold storage projects, vessels, valves and controls. Share your model, serial number, plant location and issue details so our team can guide you faster.
Support services
Go directly to the support you need.
01
Technical library
Downloads
Brochures, manuals, checklists, drawings and product documents.
02
Product ownership
Warranty Registration
Register equipment details and keep purchase records connected.
03
Planned maintenance
AMC
Plan inspections, preventive visits, reporting and service support.
04
Skills and operation
Service Training
Training requests for operators, technicians and maintenance teams.
How support works
Clear process. Faster diagnosis.
Industrial support becomes faster when the service team receives the right plant details at the beginning. This page is structured to collect the details engineers need before advising parts, inspection or site visit.
02
Upload/attach evidence
Send nameplate photos, error logs, pressure readings, temperature readings, part photos and site videos by email or WhatsApp.
03
Technical review
Our team checks the issue and guides next action: remote guidance, spare identification, inspection, quotation or site visit.
04
Resolution & follow-up
After support, we can help with preventive maintenance, recommended spares and service planning for better uptime.
Keep equipment records connected
Product, serial number, invoice and site details
Registration
Warranty registration
Register your equipment in one place.
Submit the owner, site, product, model, serial number and purchase details so the service team can identify your equipment record faster when support is required.
Step 01
Enter owner & site details
Step 02
Add model & serial number
Step 03
Attach invoice or nameplate
Faster identificationConnect site and equipment details before a service
request.
Cleaner recordsCapture invoice, commissioning and dealer information
together.
Model-level historyUse one registration for each major Metalex equipment
item.
Support readinessKeep the plant contact and location available for
follow-up.
Maintenance planned around your plant
Inspection, reporting, recommendations and follow-up
AMC
Annual maintenance contract
From breakdown to planned care.
Request an AMC assessment for your refrigeration plant.
Inspection Support
Periodic equipment inspection, observation notes and action recommendations.
Preventive Care
Planned visits, condition checks, maintenance guidance and service reporting.
Custom Plant Plan
A tailored scope for multiple systems, critical equipment or complex sites.
Plant assessmentUnderstand equipment, duty, age and present service
condition.
Visit planningSet a practical inspection frequency around plant
operations.
Service recordsDocument observations and recommended corrective
actions.
Spares planningIdentify critical and recommended spares before urgent
need.
Service training
Build stronger operators and service teams.
Request product or plant-focused training for operators, maintenance technicians, supervisors and project teams. Sessions can be scoped for your equipment and team experience level.
01
Equipment familiarisationComponents, operating purpose and routine
observations.
Foundation
02
Operation & daily checksReadings, logbook discipline and early warning
signs.
Operators
03
Preventive maintenanceInspection routines, service planning and spares
awareness.
Maintenance
04
Troubleshooting approachHow to report symptoms, readings and evidence
correctly.
Technical
Urgent plant issue?
Call first. Then send details.
For safety-critical ammonia refrigeration issues, abnormal pressure, major leakage smell, compressor abnormal sound or plant stoppage, contact the service team immediately and follow your site safety procedure.
Urgent service line
Speak to the team and keep the plant operator available near the system for readings and observations.
Email with evidence
Attach photos/videos of the nameplate, pressure gauges, control panel, oil level, affected component and site condition.